Received: (qmail 22835 invoked from network); 17 Jun 2003 10:38:28 -0000 Received: from mailgw01.cusa.canon.com (146.184.6.100) by ec.cdbed1.client.atlantech.net with SMTP; 17 Jun 2003 10:38:28 -0000 Received: (qmail 22427 invoked from network); 17 Jun 2003 10:38:27 -0000 Received: from mail01.cusa.canon.com (146.184.100.101) by mailgw01.cusa.canon.com with SMTP; 17 Jun 2003 10:38:27 -0000 Received: (qmail 6630 invoked from network); 17 Jun 2003 10:38:26 -0000 Received: from localhost (HELO mail01.cusa.canon.com) (127.0.0.1) by localhost with SMTP; 17 Jun 2003 10:38:26 -0000 Received: from mail01.cusa.canon.com ([127.0.0.1]) by mail01.cusa.canon.com (SAVSMTP 3.0.0.44) with SMTP id M2003061706382507754 for ; Tue, 17 Jun 2003 06:38:25 -0400 Received: (qmail 6628 invoked from network); 17 Jun 2003 10:38:25 -0000 Received: from citsvae500.cits.canon.com (146.184.39.133) by mail01.cusa.canon.com with SMTP; 17 Jun 2003 10:38:25 -0000 Received: from citskana2.cits.canon.com(146.184.39.57) by citsvae500.cits.canon.com via csmap id 23407; Tue, 17 Jun 2003 06:35:58 -0400 (EDT) Date: Tue, 17 Jun 2003 06:38:24 -0400 To: Alex Kirk Subject: Re: MultiPASS - MULTIPASS C755 (KMM1927272V45808L0KM) From: Canon eCare Reply-To: Canon eCare Mime-Version: 1.0 Content-Type: text/plain; charset = "us-ascii" Content-Transfer-Encoding: 7bit X-Mailer: KANA Response 7.01.102 Dear Mr. Kirk, While you may have been able to share the C755 in Windows XP in the past, we still have no information that will support its use due to its instability in this environment. There was never any intent to support this configuration, and we've been told that it will not be supported in the future for this product. While I'm not sure what may have changed after you had to restore your computer, you may wish to retrace your steps for setting this up initially. I realize this is not the response you're looking for, but we unfortunately do not support sharing this printer in the Windows XP operating environment. Sincerely, Darius Griffin Operations Supervisor