From: 	"Alex Kirk" <alex@schnarff.com>
To: 	Canon eCare <CareCenter@cits.canon.com>
Subject: 	Re: MultiPASS - MULTIPASS C755 (KMM1916040V14941L0KM)
Date: 	Thu, 12 Jun 2003 17:10:57 GMT
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> Unfortunately, we do not have a solution for this issue as it is 
simply 
> a limitation of the MultiPass Suite software.  This is why there is no


> documentation provided with the printer that references the ability to


> share this printer in the Windows XP environment.

Umm...in the nicest possible way I can say this...BULLSHIT. Before my 
wife's XP machine fritzed out and we had to restore it, this worked just fine 
-- we had her machine sharing the printer without problems for six months. 
Obviously, this is quite possible. 

> Also, it may help to know that this printer was designed and marketed 
in
> the year 2000, which was before the launch of Windows XP.  While in 
most
> cases software and hardware compatibility is not an issue when new 
> operating systems are introduced, it is unfortunate that in this case 
it
> is an issue with regards to sharing the C755 in Windows XP.

Again, based upon my earlier experience, I don't believe you. Besides, I
know XP broke a few things, but I know it didn't break either PostScript
printing or basic little things like printer sharing. Even Microsoft 
wouldn't be stupid enough to let that be a problem -- especially in 
regards to printers as new as the C755. 

> Please accept our apologies for any inconvenience this may cause.

Sorry, I'm not going to accept this response. Chances are good that 
you're not lying to me intentionally -- customer service managers who did so 
wouldn't last -- but whatever the case may be, your answer is very obviously 
incorrect, since it directly contradicts a half-year of experience. 

Go talk to your engineers and figure out how this worked, and how to get
it working again. I *know* it can be done. If the engineers say it can't be
done, I want to speak with one of them directly, to hear an in-depth 
technical answer (not just "WinXP broke it" -- I want to hear about 
network protocols, driver specifics, or whatever the problem is). 

Good luck. 

Alex Kirk