eceived: 	(qmail 8544 invoked from network); 12 Jun 2003 11:16:17 -0000
Date: 	Thu, 12 Jun 2003 07:16:14 -0400
To: 	Alex Kirk <alex@schnarff.com>
Subject: 	Re: MultiPASS - MULTIPASS C755 (KMM1916040V14941L0KM)
From: 	Canon eCare <CareCenter@cits.canon.com>
Reply-To: 	Canon eCare <CareCenter@cits.canon.com>
Mime-Version: 	1.0
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Dear Mr. Kirk,

I'm in receipt of your concerns regarding printer sharing of the C755 
multipass in Windows XP, and can understand how this may be upsetting.  
Unfortunately, we do not have a solution for this issue as it is simply 
a limitation of the MultiPass Suite software.  This is why there is no 
documentation provided with the printer that references the ability to 
share this printer in the Windows XP environment.

Also, it may help to know that this printer was designed and marketed in
the year 2000, which was before the launch of Windows XP.  While in most
cases software and hardware compatibility is not an issue when new 
operating systems are introduced, it is unfortunate that in this case it
is an issue with regards to sharing the C755 in Windows XP.

Please accept our apologies for any inconvenience this may cause.

Sincerely,

Darius Griffin
Operations Supervisor