BEGIN
MAIL=
FIRST_NAME= Alex
MIDDLE_INITIAL= 
LAST_NAME= Kirk
PRODUCT_CATEGORY= MultiPASS  #1
PRODUCT_MODEL= MULTIPASS C755
PRODUCT_SERIALNO= YTW 35536
ADDRESS_LINE1= 
ADDRESS_LINE2= 
CITY= 
STATE= 
COUNTRY= USA
POSTAL_CODE= 
PHONE_NUMBER= 
INQUIRY= My Multipass C755 is attached to a WinXP box which recently
required restoration via HP's recovery wizard. Since the
restoration, whenever I have attempted to print from my
Win98 or Linux machines, an error message on the XP machine
appears:

spoolsv.exe -- Application Error
The instruction at "0x100048f9" referenced memory
at "0x67615020". The memory could not be
"read".

I've looked across the web, and there's a lot of
conflicting info. I've uninstalled the entire MultiPass
suite and re-installed with the XP-specific installed
(XPC755.exe), and the problem persists.

The only thing I can figure is that, when I was first
putting the machine back together after the restoration, I
forgot and installed regular Win9x drivers; I'm betting
they're not completely gone, and that's the problem.
Hopefully you have more detailed information.

Thanks in advance for whatever help you can give.
CONNECTION= PARALLEL
CUSTOMER_TYPE= U
OPERATING_SYSTEM= Linux
USER_AGENT= Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.4b) 
Gecko/20030513
END

 
[ ] Add Response to Knowledgebase
ersid: 1054784842.28554.5